Privacy Policy

PoH (“we,” “our,” “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our services, visit our website, or interact with our mobile application. By using PoH, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information directly from you, automatically through your use of our services, and from third parties.

a.Profile and Contact Information :
We collect information you provide such as:

  • Name
  • Email address
  • Phone number
  • Profile picture
  • Payment or billing information


b. Location Information :
We may collect precise or approximate location data:

  • From your IP address or GPS data.
  • Even when the app is not in use, if location permissions are granted

 

c. Usage Information :
We collect data about how you use PoH, including:

  • Searches and bookings made
  • Pages viewed, links clicked, and actions taken.
  • Time and frequency of app or website usage.


d. Device Information : 
We automatically collect details such as:

  • IP address
  • Device model, operating system, and software version
  • Unique device identifiers and crash data.


e. Third-Party Data :
We may receive information from third parties for purposes like:

  • Identity verification
  • Fraud prevention
  • Payment processing

2. How We Use Your Information

We use the information we collect for the following purposes:

a. To Provide and Improve Our Services:

  • Facilitate bookings and transactions.
  • Offer customer support and handle inquiries.
  • Develop, enhance, and personalize the user experience


b. For Safety and Security : 

  • Detect and prevent fraudulent or unauthorized activities
  • Verify identities and perform background checks when necessary.
  • Comply with applicable laws and regulations.


c. For Communication :

  • Send service updates, notifications, and marketing communications.
  • Inform you about offers, new features, or policy updates..


d.For Legal Compliance :

  • Respond to legal requests, regulatory requirements, or court orders.
  • Prevent harm and protect our users, community, and property

3. How We Share Your Information

We may share your information under the following circumstances :

  • Service providers: With vendors who help us operate, such as payment processors and analytics providers.
  • Legal and safety reasons: To comply with laws, enforce our terms, or respond to lawful requests.
  • Business transfers: If PoH is involved in a merger, acquisition, or sale of assets

4. Your Privacy Rights

Depending on your location, you may have rights regarding your personal data, including:

  • Access your data: Request a copy of the personal information we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request that we delete your information, subject to legal obligations.
  • Objection and restriction: Object to or restrict certain processing activities.
  • Data portability: Request transfer of your data to another service.
  • Lodge complaints: Contact our Data Protection Officer or your local authority if you believe your data is being mishandled.
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To exercise your rights, please mail us at info{at}pocktsofheaven{dot}in

5. International Data Transfers

PoH may transfer and store information outside your home country. We implement appropriate safeguards—such as standard contractual clauses—to ensure your data remains protected across borders.

6. Third-Party Services

Our platform may link to or integrate with third-party services (e.g., Google Maps, PayPal). Please note that their privacy policies and terms govern how they handle your information. We encourage you to review those policies before using such services.

7. Data Retention

We retain your personal data for as long as you have an active PoH account or as required to comply with legal, accounting, or reporting obligations. You may request account deletion at any time.

8. Security Measures

We use appropriate technical and organizational measures to safeguard your data from unauthorized access, loss, misuse, or alteration. However, no system can be completely secure, and we cannot guarantee absolute security.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or app notification. Continued use of PoH after such updates constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

  • Email: info{at}pocktsofheaven{dot}in
  • Address: Pockets of Heaven, #2, Banashankari Nilaya, Vinayaka Layout, 1st Main Road, Puttenahalli, Yelahanka-560064