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Terms & Conditions

Welcome to PoH. These Terms and Conditions (“Terms”) govern your use of our platform, website, and related services (collectively, the “Services”). By using PoH, you agree to comply with and be bound by these Terms. Please read them carefully before proceeding.

1. General Overview

PoH acts as a platform connecting guests seeking accommodation with hosts offering properties or experiences. When a booking is made, a direct contract is formed between the guest and the host(Property Owner/Manager), with PoH facilitating the transaction and ensuring a secure and compliant process.

2. For Guests

  • Payment and Taxes
    • Guests must pay the total booking price, which includes:
      • Accommodation charges
      • Applicable service fees
      • Goods and Services Tax (GST) ranging from 5% to 18%, as per Indian regulations.
      • GST is collected either by PoH or Host and remitted in compliance with government requirements
  • Reservations:
    • By booking through PoH, you enter into a binding contract with the Host.
    • You are responsible for following the host’s cancellation policy, check-in/check-out times, and other conditions listed on the property page.
  • House Rules :
    • Guests must respect all house rules mentioned by the Host, which may include:
      • Restrictions on smoking, alcohol, or additional visitors
      • Limits on noise, use of facilities, or property access times
  • Pets :
    • Pets are not allowed in property marked “no pets.”
    • Service animals are not considered pets, but guests must check property rules before booking
    • If pets are allowed in any of the property there will be rules which will be put forth by the Hosts which has to be followed.

3. For Hosts

  1. Honoring Reservations : Hosts must honor confirmed bookings and communicate with guests promptly before and during their stay.
  2. Taxes : Hosts are responsible for remitting GST collected to the respective tax authorities as required by law.
  3. Quality and Safety :
    • Hosts must maintain clean, safe, and well-equipped accommodations.
    • Listings should accurately describe the property, amenities, and house rules.
  4. Licensing : Hosts are required to comply with all applicable local regulations, including obtaining any necessary licenses and permits.
  5. Damage Protection : If a guest causes damage, the host has to collected the damage amount from the guests before checkout. POH is not responsible for collecting any amount which is caused due to damage.

4. For Both Guests and Hosts

  1. Policies : 
    • Both guests and hosts are subject to PoH’s broader policies on:
      • Safety and security
      • Fraud prevention
      • Community conduct and disturbance prevention
      • Communication standards
  2. Information and Verification : 
    • PoH may collect, verify, and process identification or other information to ensure trust, safety, and compliance with legal obligations.
  3. Cancellations and Refunds
    1. We understand that travel plans may change unexpectedly.
    2. All cancellations and refunds will be governed by PoH’s official Refund and Cancellation Policy, available on our website.

5. Platform Use

  1. Users agree not to misuse the platform, post false information, or attempt to disrupt service.
  2. PoH reserves the right to suspend or terminate accounts found in violation of its policies or applicable law.

6. Liability

  1. PoH serves as a facilitating platform and is not a party to the individual agreements between guests and hosts.
  2. PoH is not responsible for any loss, damage, injury, or liability arising out of interactions between users.

7. Modifications

PoH may update these Terms periodically. Any material changes will be notified via email or displayed on our website. Continued use of the platform after such updates constitutes acceptance of the revised Terms.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of Bangalore, Karnataka.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at: Email: info{at}pocktsofheaven{dot}in Address: Pockets of Heaven, #2, Banashankari Nilaya, Vinayaka Layout, 1st Main Road, Puttenahalli, Yelahanka-560064