Refund and Cancellation Policy

Refund Eligibility Based on Cancellation Timeframe

12 or more days before check-in:

  • A 100% refund of the booking amount will be issued if the cancellation is made 12 or more days prior to the check-in date.


6 to 12 days before check-in:

  • You are eligible for either:
    • A Future Stay Voucher (FSV) worth 60% of the booking amount, or
    • A 50% refund in the original mode of payment.


Within 6 days of check-in:

  • No refund or voucher will be issued for cancellations made within 6 days of the check-in date.

Additional Terms

  • Refund Processing: All eligible refunds will be processed within 10 working days from the date of cancellation.
  • Partial Payments: Partial payments or advance amounts made toward bookings are non-refundable under all circumstances.
  • Future Stay Vouchers (FSV):Any FSV issued as per this policy can be redeemed for future bookings made with PoH.
  • Processing Fee:Refunds, where applicable, are subject to a 5% processing fee.


However, if you choose to receive an FSV (Future Stay Voucher) instead of a refund, the full eligible amount will be credited without any deductions.